MASSCOMS SUPPORT CENTRE
Clear answers.
Calm action.
Practical, screenshot-led guides for the dashboard, signage, mobile app, visitor kiosk and desktop Agent.
New to MassComs?
First steps, in the order they have to happen.
A zone cannot exist without a site, a route cannot be drawn without a floorplan, and an incident cannot reach anyone until both are in place. Work through these three and each one hands the next what it needs.
- 01
Create your first site
An establishment, site, building and floor that everything else hangs from.
- 02
Build your first floorplan
A traced plan with rooms, exits and an assembly point a person has checked.
- 03
Run your first incident
A TEST-type drill from activation to all-clear, with evidence you can show.
Start here
The essentials, first.
Getting started
First steps for a new organisation
Getting started
First steps 1 — create your first site
Getting started
First steps 2 — build your first floorplan
Getting started
First steps 3 — run your first incident
Getting started
Understand the MassComs product family
Sites, zones & floorplans
Create a site and zone structure
Sites, zones & floorplans
Upload and prepare a floorplan
Incidents & response
All the ways to trigger an incident
Incidents & response
Trigger an incident from the dashboard
Incidents & response
Trigger an incident from the mobile app
Incidents & response
Create a scenario and response plan
Digital signage
Pair a new signage screen
Mobile app
Install and sign in on iOS or Android
Mobile app
Enable critical alerts and notifications
Visitor management & kiosk
Provision an Android visitor kiosk
MassComs Agent
Install and enroll the MassComs Agent
MassComs Agent
Deploy Agents at scale with Intune
Compliance, reports & help
Understand user roles and permissions
Compliance, reports & help
Review incident reports and compliance records
Getting started
Meet the MassComs product family, sign in, understand roles, and follow the first-steps path from empty organisation to first verified drill.
Sites, zones & floorplans
Build the site structure, then upload, trace, correct and verify the floorplans that every route, zone and device position depends on.
Incidents & response
Every way to raise an incident, the six incident types, scenario approval, live monitoring, PA, and the authorised all-clear.
Digital signage
Create content, pair screens, schedule playlists, pull in live feeds and understand emergency screen takeover.
Mobile app
Set up iOS and Android, guarantee critical alerts arrive, respond to a live incident and follow a verified exit route.
Visitor management & kiosk
Run reception sign-in, print badges, keep an accurate on-site roll and provision a locked-down Android kiosk.
MassComs Agent
Install one Agent or thousands, enroll them safely, place them in rooms, and keep the fleet audible and connected.
People & integrations
Build the safety register, sync people from your MIS, and connect SSO, SMS, access control and on-site systems.
Compliance, reports & help
Martyn's Law duties, risk assessment, evidence packs, organisation settings and the fastest route through a problem.
Still need help?
Tell us what happened, without the back-and-forth.
Email support opens a message with the product, site, device, time and symptom fields already laid out. Never send a password, access token or verification code.