SUPPORT AREA
Compliance, reports & help
Martyn's Law duties, risk assessment, evidence packs, organisation settings and the fastest route through a problem.
Step-by-step help
Choose what you want to do.
Understand user roles and permissions
The seven roles, the twelve permissions behind them, and exactly who can trigger, approve, resolve and administer.
Review incident reports and compliance records
Read a resolved incident's timeline and delivery evidence, find the gaps, and export the right thing for the right audience.
Meet Martyn's Law Standard Tier duties
Use the compliance area to track the Protect Duty requirements, record your responsible person, and see what is outstanding.
Complete a terrorism risk assessment
Record threat areas, assess against the ProtectUK categories, capture mitigations and set the review date that keeps it alive.
Export a compliance pack
Produce the consolidated evidence document, check what it actually contains, and handle it responsibly.
Manage training and drill records
Keep the evidence that people were trained and procedures were exercised, and make it say something useful.
Configure organisation settings
Alert language, data retention, emergency contacts, silent panic numbers and who can trigger — the organisation-wide settings that shape everything else.
Fix sign-in problems
Work through the causes of a failed sign-in in order, across dashboard, mobile and Agent.
Fix an offline device
Diagnose an Agent, screen or kiosk that has stopped reporting, and tell the difference between one device and a network change.
Contact support with useful details
What to include so a problem is resolved in one exchange instead of four, and what to never send.
Can’t find the answer?
Email support with the details that matter.
The message opens with product, site, time, device and symptom fields ready to fill, so the right team can investigate immediately. See what to include.