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MassComs Agent
Install one Agent or thousands, enroll them safely, place them in rooms, and keep the fleet audible and connected.
Step-by-step help
Choose what you want to do.
Install and enroll the MassComs Agent
Install on Windows or macOS, trust the certificate, enroll from the tray icon with an admin sign-in, set the room, and confirm it reads Connected (Cloud).
Deploy Agents at scale with Intune
Package the per-machine installer with a deployment token as an Intune Win32 app, so every PC installs silently for all users and enrolls itself — the token is the only secret in the package.
Assign an Agent to a site and room
Give each Agent its site, building, floor and room so it can receive zone-targeted incidents and room-specific routes.
Understand Agent alerts and self-reporting
What the Agent does when an incident arrives, how a person at the machine reads the response plan and route, and how they report status back.
Monitor connected devices and fleet health
Read Agent Devices and Agent Logs to see what is actually online, who is signed in where, spot the devices that will fail silently, and act before a drill exposes them.
Fix Agent audio or connection problems
Work through the specific causes of a silent or disconnected Agent in order, and collect the details support will need if none of them is it.
Can’t find the answer?
Email support with the details that matter.
The message opens with product, site, time, device and symptom fields ready to fill, so the right team can investigate immediately. See what to include.