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Sites, zones & floorplans
Build the site structure, then upload, trace, correct and verify the floorplans that every route, zone and device position depends on.
Step-by-step help
Choose what you want to do.
Create a site and zone structure
Design the establishment, site, building, floor, room and zone model deliberately, so targeting and permissions behave the way you expect.
Upload and prepare a floorplan
The full floorplan builder workflow — source preparation, upload handling, AI and Manual modes, the toolbar, saving and versioning.
Auto-trace rooms with AI
How tiled detection actually works, what each cleanup tool does to the result, and how to judge whether a trace is good enough to keep.
Add doors, exits and staircases
Turn a set of room shapes into a connected graph a route can be computed across, and link staircases so routes work between floors.
Map zones and assembly points on the floorplan
Bind rooms to response zones, attach assembly points, and close the two gaps — unzoned rooms and zones with no muster point — that silently break targeting.
Place devices on the floorplan
Pin Agents, signage players and kiosks to their real positions, set which way a screen faces, and make room-specific routing work.
Troubleshoot the floorplan builder
The failure modes of upload, trace, cleanup, zoning and saving — what causes each and what actually fixes it.
Can’t find the answer?
Email support with the details that matter.
The message opens with product, site, time, device and symptom fields ready to fill, so the right team can investigate immediately. See what to include.