SUPPORT AREA
Mobile app
Set up iOS and Android, guarantee critical alerts arrive, respond to a live incident and follow a verified exit route.
Step-by-step help
Choose what you want to do.
Install and sign in on iOS or Android
Get the approved app from the right store, sign in with the method your organisation uses, and confirm the device is genuinely ready to receive.
Enable critical alerts and notifications
Make a silenced, locked phone wake up for an incident — the permissions, the OS settings behind them, and how to prove it works.
Understand an active incident on mobile
Read the incident, follow the response plan, mark yourself safe, use the live map and PA, and know what to do while you wait for the all-clear.
Follow a verified exit route
How the route is produced, what to check before trusting it, and what to do when what you can see disagrees with the screen.
Use roll call and accountability on mobile
Account for people at a checkpoint, mark a class or group safe, and feed an accurate picture back to whoever is running the incident.
Fix missing mobile alerts
Diagnose a phone that did not receive, or received silently, working from the most common cause to the least.
Can’t find the answer?
Email support with the details that matter.
The message opens with product, site, time, device and symptom fields ready to fill, so the right team can investigate immediately. See what to include.