SUPPORT AREA
Getting started
Meet the MassComs product family, sign in, understand roles, and follow the first-steps path from empty organisation to first verified drill.
Step-by-step help
Choose what you want to do.
First steps for a new organisation
The ordered path from an empty MassComs organisation to a verified first drill: site structure, floorplan, then incident.
First steps 1 — create your first site
Set up the establishment, site, building, floor and zone structure that every other MassComs feature resolves against.
First steps 2 — build your first floorplan
Upload a plan, trace it, correct the geometry, add exits and an assembly point, and verify the result before anyone depends on it.
First steps 3 — run your first incident
Enroll a device, approve a scenario, trigger a TEST incident, watch it land, and resolve it with an authorised all-clear.
Understand the MassComs product family
What each product in the ecosystem does, which ones you must have, and how an incident travels between them.
Sign in for the first time
Reach the right sign-in page, choose the correct authentication method, and confirm you landed in the right organisation and site scope.
Understand organisations, sites and zones
How the establishment → site → building → floor → room hierarchy works, where zones sit across it, and why the model decides what an incident can target.
Prepare your first drill
The checks to run before a planned drill so it tests your procedure rather than exposing your setup.
Can’t find the answer?
Email support with the details that matter.
The message opens with product, site, time, device and symptom fields ready to fill, so the right team can investigate immediately. See what to include.